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Microsoft Corporation complaints

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One Microsoft Way
Redmond, WA 98052 | Get Directions

(425) 882-8080

http://www.microsoft.com

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Total Amount in Dispute:
$48,041.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

54 complaints against Microsoft Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
52	Unanswered

54 complaints against Microsoft Corporation

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

Within the past 12 months I have paid $180 to microsoft/xbox for their monthly game pass. However the card tells you your purchasing one month you only get 20 days of service. If you purchase a 3-month you only get 51 days of service. You never get the full amount of service that the card States you will. The economy is horrible and I believe if you are selling a card that states you're getting a month then you should get a full month I understand that some months are 30 days summer 31 and this year instead of February being 28 days it's 29. In my opinion to solve that the reasonable thing to do would be one month of service would be 30 days 3 months of service should be 90 days. It's false advertisement. Resolution Sought I would like to see microsoft/xbox have to fix this issue and customers should get a full month and if you're not going to give them a full month it should state that you're only being given 20 days. For the longest time I could not figure out why I was buying games pass so quickly. Then my son explained it to me and showed me on the internet. And I really feel that all of us people that have been ripped off by this company should be compensated in some way.

2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $27.99 Amount Settled: $0.00

Customer Complaint

1/9/2024

I purchased a digital game from Microsoft. I did not receive it. I have an order number, and I was charged. I called Microsoft and a woman named Mel told me that I did not place an order, even though I gave her the order number that she requested. She would not refund me, nor would she allow me to speak to a supervisor. Resolution Sought I want my money back.

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