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Mitsubishi Motors North America, Inc. complaints

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PO Box 689040
Franklin, TN 37068 | Get Directions

(888) 648-7820

http://www.mitsubishicars.com/

Mon. - Fri. 7 a.m. to 4 p.m. (PT)

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Total Amount in Dispute:
$2,644.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has complaints alleging some vehicles contained manufacturing defects. Complainants allege that some components did not perform as intended. Various other complaints alleged disputes pertaining to lease agreements customer service or warranty eligibility issues. The company generally responds to complaints by informing our office adjustments had been made or settlements have been reached. Some complaints are unresolved meaning the customer is not satisfied with the company's response.

Complaint Closing Statistics

7 complaints against Mitsubishi Motors North America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against Mitsubishi Motors North America, Inc.

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $944.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

Car under warranty, Big problem with battery replacement, Tow service, customer relations, loss of wages due to neglect at customer relations very poor and slow response. Outher out of pocket expenses. They asked for the documents and I provided them with all the facts and figures that they wanted. Then decline and close case. I paid for a new car!!. Not one with defective parts and a safety recall on top of that in witch they expect me to pay for gas, motel, meals. These are supposed to be provided under warranty. Resolution Sought Keep their word, promise was not kept, refuse to supply loner car while the car is towed away for a couple of days. Pay the remaining balance.

2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/13/2023

I bought a Mitsubishi outlander sport. Haven't even owned 2years and transmission went out. I still owe 12,000 on this and they want 11,000. to fix. where in right mind can I pay for this. I'm trying to get help. I've talk to 3 different transmission shops and they say junk it. There not a refurbished one in whole USA for this. Nobody wants to work on it and can't get any answers. Resolution Sought Want help. I have a car loan on a car I can't drive.

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