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Monarch Legal Group complaints

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203 North La Salle Street Suite 2100
Chicago , IL 60601-1226 | Get Directions

(312) 273-5020

http://www.monarchlegalgroup.c...

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Total Amount in Dispute:
$8,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Monarch Legal Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Monarch Legal Group

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9/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,600.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

Read this post and report complete it because I'm going to explaining in details how Monarch legal group has violated my rights and is contributing to a substantial emotional pain and disturbance. The same can happen to you! One day I received in the mail, a personal loan offer. In which an option of consolidating all my unsecured debt into a single monthly payment was advertised. I was current with all my creditors and had a respectable credit score. However, due to a temporary disability I was in and a hardship I was facing, I called and applied to the loan. Two hours later I was informed that I was denied due to my debt to income ratio. Then I was told I qualified for a debt consideration program. I didn't know how it works, so I was explained the details and the procedures of it. I accept the offer and signed a contract on June of 2020 with Monarch legal group. The following is My Monarch legal group/reliant account # 25270. I was reassured that in 24 moths I would be able to get out of debt and conserve if not improve my credit score. I asked several times to make sure I understood correctly the proposal of the program- the calls were recorded, they said yes, in 24 moths you will be out of debt and your credit score would not get affected. I enrolled with 9 accounts in the program. After working with them all these time, in which I have paid the total of $15,216.90 to the company plus $2,800 I paid directly to one of the creditors, Resolution Sought To reduce its fee and finish the last two settlements!

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