Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/9/2023 Jay G.

Money Metals Exchange is THE BEST precious metals dealer in the United States!

Money Metals Exchange is THE BEST precious metals dealer in the United States! Whether for gold, silver, platinum, palladium, rhodium, or copper, they have the best quality metals with some of the lowest costs. The offer bars, coins, rounds, ingots, fractionals, junk silver, pre-1933 gold coins, pre-1965 silver coins, precious metals Individual Retirement Account (IRA), a vault depository service, investment bullion jewelry (9999 fine 24k pure gold; 9995 fine 24k pure platinum), precious metals scholarships, free precious metals newsletter and the latest news, stock prices, cryptocurrency, live spot price, an A+ rating with the Better Business Bureau (BBB), thousands of 5-star reviews from thousands of customers around the world, over $3 billion in sales, website: https://www.moneymetals.com ... Phone number: 1-800-800-1865

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Money Metals Exchange, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Precious Metals Dealers.

Primary Contact:	Stefan Gleason (President)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Clint Siegner (Director)

Mike Gleason (Director)

Other Categories:

Gold, Silver, and Platinum Dealers

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