Complaints for Mott's Miniatures, Inc. in Fullerton, CA

2471 East Orangethorpe Avenue
Fullerton, CA 92831 | Get Directions

(714) 992-9063

http://www.mottsminis.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company charges more than the advertised price for products. Other complainants allege products arrive late or damaged they receive partial delivery of ordered products or items that are not ordered at all. Some complainants are not happy with the company's no refund and no cancellation policy. A few complainants allege incorrect restocking or cancellation fees are charged. ~~The company responds to complaints by referring to their policies as posted on their website. The company states that by ordering either via the Internet phone or any other means consumers acknowledge they have read and agreed to all of their ordering guidelines. Some of their policies include the following: prices are subject to change without notice; refunds are not issued only store credit is provided for equal or greater value items; they reserve the right to correct any errors or omissions; delivery is not guaranteed; and the company reserves the right to charge administrative fees for any chargeback request or for forwarding copies of documents to any other third party on the customer's behalf.

Complaint Closing Statistics

0 complaints against Mott's Miniatures, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mott's Miniatures, Inc. complaints