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Mountain Mama

87 inquiries |
Women's Apparel Retail

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626 West Rosewood Court
Ontario, CA 91762 | Get Directions

(909) 625-8600

http://www.mountain-mama.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/5/2019 Veronica K.

Ending a happy customer

I was very frustrated with not hearing from Mountain Mama a month after placing my order, which is why I filed a complaint with BCA. When Mountain Mama finally contacted me, they explained the situation and were able to quickly resolve the issue. I received my order quickly after that and they refunded the initial shipping cost and shipped it via 2-day priority mail on them. I am happy to support this company because they are a small business and all their clothes are made in the US, which is hard to find. I was very happy with my products when I received them and would purchase from Mountain Mama again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mountain Mama closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is women's maternity apparel online retailer.

Primary Contact:	Customer Service
Business Started:	6/5/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Tiffany (Operations Manager)

Other Categories:

Online Retailers

Addresses:

4650 Arrow Highway, Suite E5, Ontario, CA, 91762

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