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National Student Loans

  637 inquiries |
Student Loan Consolidation

38 Executive Park Suite 320
Irvine, CA 92614
| Get Directions

(800) 229-8472

http://www.nationalstudentloan...

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Company Rating

C

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2019

Pressured for method of payment before sending any documentation.

Sheldon Morphis called me to say that he could help me pay for most of my student loans. He gave me limited information and asked how much I made. He ran me through a process (asked for my email address and birth date) then said he was going to send me an email and I needed to give him the code in the email. I didn't realize that it ultimately gave him the ability to access my personal information without my knowledge. I didn't realize what happened until after the fact. He asked for method of payment and I told him that I wasn't giving that information and I wanted to see some kind of documentation so I could review before making any decision. He said he couldn't send me any documentation for me to look over and said that he needed method of payment to fill out a government application. He would not send me a copy of this government application or give me any more information on it. He just wanted my method of payment before moving on. I'm not even sure if they are a legit company but from their process it seemed fraudulent so I wanted to report it.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against National Student Loans closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

National Student Loans offers document preparation services to submit to the Department of Education for student loan debt relief. Programs include student loan consolidation, loan forgiveness, and loan payment relief.

Primary Contact: Dain Niven
Business Started: 12/2/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

National Student Loans offers to provide assistance submitting documentation to the Department of Education on behalf of individuals seeking student loan debt relief. According to the company’s website they offer programs for student loan consolidation loan forgiveness and loan payment relief. Although the website FAQ section states the company is not a loan consolidation company their service involves signing Power of Attorney authorization for the company to speak with the US Department of Education (“DOE”) on your behalf on matters related to an individual’s student loans including:


  • Change of consolidation programs

  • Change of debit date

  • Deferral or skipping a payment

  • Annual re-approval for certain consolidation programs

Those seeking the assistance of a student loan debt relief company should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.” These are written agreements giving them legal permission to talk directly to your student loan servicer and make decisions on your behalf. In some cases they may even step in and ask you to pay them directly promising to pay your servicer each month when your bill comes due.


Other red flags to look out for are:


  • Pressure to pay high up-front fees.  Avoid companies that require payment before they actually do anything. Never give your credit card or banking information to anyone unless you have thoroughly researched them. Be especially cautious when companies ask for this sensitive information online or over the phone before they have even explained how they will help you the fees involved as well as the terms of the agreement. Keep in mind that many times taking payment for debt relief services before providing help is illegal. Also beware of companies that charge high enrollment or subscription fees. Some companies even try to charge monthly maintenance fees a service that is paid for through the monthly interest on your loans.

  • Promises of immediate loan forgiveness or debt cancellation.  Stay away from companies that claim to be able to negotiate any special deals under federal student loan programs. It is untrue. Payment levels under income driven payment plans are set by federal law and for most borrowers loan forgiveness is only available through programs that require many years of qualifying payments.

  • Asking for your Federal Student Aid PIN. Your PIN is the equivalent of your signature on any documents related to your student loan. If you give that number away you are giving a company the power to perform actions on your student loan on your behalf. Honest companies will work with you to come up with a plan and will never use your PIN to access your student loan information.

If you are having trouble with student loan debt you can apply for loan consolidation through Studentloans.gov. The application is free and there are no extra fees. On that site you’ll find information on loan consolidation requirements for loan forgiveness  repayment estimators to help you pick the right repayment plan to fit your income loan servicer contacts and other important information to help you manage your loan repayment. 


Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

National Student Loans.US
Budget Student Loans

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(Customer Service)
Customer Service (Customer Service)

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