Find a reputable business?

Reputation Report

Navy Federal Credit Union

252 inquiries |
Credit Unions

File Complaint

820 Follin Lane
Vienna, VA 22180 | Get Directions

(888) 842-6328

http://www.navyfederal.org/

Company Rating

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

26%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/14/2021 Valerie H.

Yes my husband is a member and he was wanting just add me to his account we sat for over a hour waiting, there was one person working at the member Service representative, this unacceptable this should take over a hour to see someone. Please address this matter with someone. Thank you

View All Reviews

Complaints and Resolutions

Complaint Experience

26%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

19 complaints against Navy Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
13	Unanswered

Other Information

Company Info

Navy Federal Credit Union Operates a federal credit union serving a Department of Defense and Coast Guard field of membership to meet the financial needs of the members.

Primary Contact:	Cutler Dawson (President)
Business Started:	10/12/1999
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Navy Federal Credit Union?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Robert S. Schultz (Manager)

Annie Sebastian (Senior Vice President)

Complaints

David Ledwell (Vice President Consumer and Business Lending)

Addresses:

4920 Adobe Road, Twentynine Palms, CA, 92277-1612

524 Westminster Mall, Westminster, CA, 92683

PO Box 3000, Merrifield, VA, 22119-3000

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile