NWP Services Corporation ratings, reviews and complaints - Water Utility Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience billing disputes on monthly statements which they are unable to resolve poor customer service and inaccurate or questionable meter readings or charges for service. Some customers complain the company fails to provide usage statements. Others allege they are billed for services at previous residences or late charges are added to their bills as penalties for various reasons. ~~Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. The company responds to some complaints by offering adjustments or requesting additional customer information which sometimes includes copies of payments made.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against NWP Services Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Founded in 1995, NWP has focused on building the most secure, legally compliant and diverse billing configuration platform available in all 50 states, serving property owners and managers of all types and sizes.

Primary Contact:	Sergio Sanchez (Member Call Center Operations)
Business Started:	1/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

N W P

National Water & Power

National Water and Power Service NWP Service Corporation

Websites:
There are no additional web sites.

Contacts:

Angie Rodebaugh (Customer Service)

Dawn Kuse (Director of Human Resources)

Bud Terrell

Danny Emmons (Director, Assistant Controller)

Robert A Esposito (Vice President of Sales)

Addresses:

P.O. Box 19661, Irvine, CA, 92623

P.O. Box 8708, Newport Beach, CA, 92658

P.O. Box 11916, Santa Ana, CA, 92711-1916

Reputation Report

NWP Services Corporation

Complaints and Resolutions

Other Information