Complaints for NWP Services Corporation in Irvine, CA

22 Executive Park
Irvine, CA 92614 | Get Directions

(800) 845-6767

http://www.nwpsc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience billing disputes on monthly statements which they are unable to resolve poor customer service and inaccurate or questionable meter readings or charges for service. Some customers complain the company fails to provide usage statements. Others allege they are billed for services at previous residences or late charges are added to their bills as penalties for various reasons. ~~Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. The company responds to some complaints by offering adjustments or requesting additional customer information which sometimes includes copies of payments made.

Complaint Closing Statistics

0 complaints against NWP Services Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NWP Services Corporation complaints