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O'Brien Plumbing

372 inquiries |
Plumbing Contractors

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PO Box 614
Skyforest, CA 92385 | Get Directions

(909) 337-3743

http://www.obrienplumbing.com

Monday - Friday: 8:00am - 4:00pm
24 Hour Emergency Service

Company Rating

AAA

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Customer Reviews

based on 10 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2017 Rusty .

They have provided me with 15-20 years of service. They do the work right the first time.

O’Brien Plumbing provides excellent service. They give you a date and time and show up. They do the work right the first time. I have tried other plumbers and they don’t do what they say. They arrive without any problems and have always treated me really well. They have provided me with 15-20 years of service. I recommend them all of the time. Their prices are fair because they get the work done right away. Their plumbers are clean, neat and the guys are always very professional looking.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against O'Brien Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

O'Brien Plumbing provides superior plumbing services, quality installation and professional repair work at reasonable prices. Our commitment to excellence has earned us the reputations as the best plumbing service in the area.

Primary Contact:	Laura Terry (General Manager)
Business Started:	5/22/1979
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 375228
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

O'Brien Plumbing

J. O'Brien Plumbing, Inc.

Websites:
There are no additional web sites.

Contacts:

John O'Brien (CEO)

Other Categories:

General Building Contractors

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