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OCMBC, Inc. complaints

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19000 MacArthur Blvd, Suite 200
Irvine, CA 92612 | Get Directions

(714) 479-0999

http://www.ocmbancorp.com

Monday - Sunday: 8:00 am - 8:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against OCMBC, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against OCMBC, Inc.

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

We refinanced our home with a representative. Through E Mortgage Capital and they couldn't do enough to help. But once we were funded we didn't receive anything about payment. Nothing was ever emailed or mailed. And the Customer Service is awful. I have tried calling them and leaving call back number. I have had no response at all. I would never recommend this company. Resolution Sought Reply to my calls.

8/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/13/2023

I have tried to call their customer service number and the customer service reps keep sending me to an answer machine and I have left plenty of voicemails to resolve an error issue on their portal. I even emailed a couple of times and have not been called back or any kind of response. I have dealt with a lot of loan servicers and have had a very pleasant experience. Their is no direct line or anyone to speak to. I have emailed a few reps and even they cannot resolve an issue. Also, their borrower portal has minimal resources. I can't even print out a pdf monthly statement if I wanted to. It's very frustrating. Resolution Sought Contact me. Or send give me a new loan servicer company. Give me an account rep I can speak to when I need help. Just communicate!

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