Olympia Supply Co. ratings, reviews and complaints - Office Supplies - Sale by Deceptive Telemarketing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are contacted by phone and asked if they would like some free rolls of tape along with a free coffee maker. A few days later they allegedly receive invoices billing them for the free tape. Other customers complain orders are shipped without authorization of business owners or that prices are two to three times the amount charged by regular suppliers. These sales practices prompted requests for refunds and order pickups. ~~The company responds to most complaints by either arranging for pick ups issuing refunds or offering explanations of their no-refund policy.

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Complaint Closing Statistics

0 complaints against Olympia Supply Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is telemarketing various office supplies.

Primary Contact:	George Leone (President)
Business Started:	1/1/1974
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When contacted by telemarketers we urge caution. Rather than make an immediate decision insist the caller confirm the offer and all verbal promises in writing. To minimize misunderstanding designate one employee to whom all calls regarding equipment and supplies must be forwarded. If unordered merchandise arrives write to inform the company of your intent to consider the shipment a free gift unless pickup is arranged within a reasonable length of time. Send such letters by certified mail to obtain proof of receipt.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Carter's Business Supply Company, Inc.

Websites:
There are no additional web sites.

Contacts:

Peter Murray (Customer Service Manager)

Iris

Mary Cheung (CFO)

Olympia Supply

Addresses: