Oxford Gold Group ratings, reviews and complaints - Gold, Silver, and Platinum Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Oxford Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Oxford Gold Group is the industry leader in precious metals by offering services that go above and beyond any other precious metals firm.

Primary Contact:	Johnathan Adler (Chief Financial Officer)
Business Started:	7/24/2017
Social:

About Oxford Gold Group

We respect all our clients' individual needs and have focused our efforts to provide all our clients with the tools necessary to make sound financial decisions that will benefit their families for generations. Our focus is to provide every investor with the opportunity to invest in a tangible asset for their portfolios. We offer the most comprehensive information so that our clients can make an educated and informed decision about purchasing precious metals. We promise to teach and guide you through the entire process from start to finish. Whether first-time buyers, collectors, or seasoned investors, our clients reap the benefits of dealing directly with one of the Oxford Gold Group's Managing Partners.

We promise to guide you through every step of the way whether you decide to take delivery of precious metals, or if you decide to convert a portion of your retirement into physical gold and silver.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chris Johnson

Information

Addresses:

11500 West Olympic Blvd Suite # 642, Los Angeles, CA, 90064

2108 North Street, Suite C , Sacramento, CA, 95816

9100 Wilshire Blvd Suite 700W, Beverly Hills, CA, 90212

Reputation Report

Oxford Gold Group

Complaints and Resolutions

Other Information