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2 recent reviews
Pacific West Appliance Service
Posted on 12/6/2017
Impossible to schedule installation
Costco partnered with this company to install an appliance purchased there. After missing multiple days of work on promised installs, I finally cancelled the order. Difficult to work with, I would not recommend this company.
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Posted on 2/16/2017
very slow for submission of info and scheduling appointments
_Thurs Jan 19: chose a microwave/oven combo at Homedepot, was informed Pacific West had to come out to my house and make a measurement to ensure I buy the right appliance. OK. _Mon Jan 23: received Pacific West phone call to make an appointment for measurement on Jan 26._Thurs Jan 26: measurement made showed I made the right choice for appliance, I paid for the appliance at Homedepot and scheduled for delivery on Feb 2._Mon Jan 30: I decided to not wait around like before, phoned Pacific West direct to check on installation date and was told that measurement hadn't been submitted as pre-requisite for installation appointment._Tues Jan 31: I phoned both Homedepot and Pacific West, measurement still not submitted._Thurs Feb 2: appliance is delivered. I phoned both Homedepot and Pacific West, measurement still not submitted._Fri Feb 3: ditto as above._Tues Feb 7: Pacific West phoned to schedule installation for Fri Feb 10._Fri Feb 10: Pacific West installed appliance using 30min.From Jan 19 to Feb 10 I was without this kitchen appliance. The process is too long and slow, long waits for phone calls to schedule appointments especially the measurement submission should only take a click of the finger. The installation was so fast it should not have been delayed so long. Please clean up the process, thanks!
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