_Thurs Jan 19: chose a microwave/oven combo at Homedepot, was informed Pacific West had to come out to my house and make a measurement to ensure I buy the right appliance. OK.
_Mon Jan 23: received Pacific West phone call to make an appointment for measurement on Jan 26.
_Thurs Jan 26: measurement made showed I made the right choice for appliance, I paid for the appliance at Homedepot and scheduled for delivery on Feb 2.
_Mon Jan 30: I decided to not wait around like before, phoned Pacific West direct to check on installation date and was told that measurement hadn't been submitted as pre-requisite for installation appointment.
_Tues Jan 31: I phoned both Homedepot and Pacific West, measurement still not submitted.
_Thurs Feb 2: appliance is delivered. I phoned both Homedepot and Pacific West, measurement still not submitted.
_Fri Feb 3: ditto as above.
_Tues Feb 7: Pacific West phoned to schedule installation for Fri Feb 10.
_Fri Feb 10: Pacific West installed appliance using 30min.
From Jan 19 to Feb 10 I was without this kitchen appliance. The process is too long and slow, long waits for phone calls to schedule appointments especially the measurement submission should only take a click of the finger. The installation was so fast it should not have been delayed so long. Please clean up the process, thanks!
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