Page Computer ratings, reviews and complaints - Computer Equipment, Parts, and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege product quality issues, non-delivery of ordered merchandise, difficulty returning merchandise for a full refund and pricing issues. Some complainants allege after confirming prices and availability of merchandise and ordering items they receive and email stating the order will not be processed due to the item being out of inventory. Customer then discover that the items are still advertised as available but at a higher price than originally stated.

The company responds to some complaints by stating they do not control manufacturers pricing and prices are based on the price of the day which is subject to change. In some cases the company ships products or issues refunds and states their policy is to charge a 15% restocking fee on returns of non-defective merchandise and shipping costs are not refundable. In other cases the company provided explainations to indicate why refunds are denied or reasons why adjustments will not be made

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Page Computer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale and service of computer systems and related products.

Primary Contact:	Steve Dee (President)
Business Started:	1/19/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Page Computers

Pagecomputer.com

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Electronic Equipment Rental

Reputation Report

Page Computer

Complaints and Resolutions

Other Information