Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

14 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/19/2024 Bob S.

Terrible Company Do NOT do business with this company.

they are a total rip-off. Claims does not answer phone calls. phone rang for 20 minutes; it was then picked up and hung up. this happened multiple times. calls to customer service doesn't help either. all phones are answered by third party service, and they say they are sending messages to claims but no response. they approved the claim for about half of actual cost. this was lowest bid I could get. dealer was three times the approved amount. They refused another claim because it happened on the weekend, and they were not open, and I needed the car for work. after some wrangling, they said they would take a look at situation. claim for alternator was denied because they said a gasket leaked and caused the problem. The BBB has revoked their rating due to number of complains and non-response to complaints. what the contract says is covered and what Palmer covers are completely different. BEWARE

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Complaints and Resolutions

Total Amount in Dispute:
$34,601.00

Total Amount Settled:
$199.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

14 complaints against Palmer Administrative Services, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
8	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is extended supplemental warranty programs.

Primary Contact:	Anthony Ragucci (Claims Manager)
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Palmer Administration

Websites:
There are no additional web sites.

Contacts:

Michael Shaftel (President/CEO)

Rachel Falk (Vice President Business Develpment)

Customer Service

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