Partners Federal Credit Union ratings, reviews and complaints - Credit Unions

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Partners Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Not all banking is created equal. And we proves it every day with innovative products, and a friendly level of service that only a fellow Cast Member can deliver. So, every day, every way, Partners brings more convenience to your life through banking

Primary Contact:	Mike Terzian (Vice President, Marketing)
Business Started:	1/1/1968
Social:

About Partners Federal Credit Union

Let's sum up what Partners stands for in one word — You.

For more than 50 years, we have delivered The Partners Difference to you — our over 100,000 members — with the highest levels of service, value, access and convenience. Plus, a full array of financial products you'll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking.

Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life — because members can confidently rely on us at every stage of it.

Interested in Partners Federal Credit Union?
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Royce Ngiam (AVP of Marketing)

Genevieve Maxwell (Manager of Marketing)

Darren Zwein (Communications Manager)

Juliana Trujillo

Shirley Tsuruta

Addresses:

2401 East Katella Avenue, Suite #100, Anaheim, CA, 92806

13705 International Drive South, Orlando, FL, 32821

PO Box 10000, Lake Buena Vista, FL, 32830

Reputation Report

Partners Federal Credit Union

Complaints and Resolutions

Other Information