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Patient Help Network, LLC complaints

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1618 West Sylvania Avenue
Toledo, OH 43612 | Get Directions

(866) 218-0695

http://www.patienthelpnetwork....

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Total Amount in Dispute:
$640.00

Total Amount Settled:
$80.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Patient Help Network, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Patient Help Network, LLC

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12/22/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $80.00 Amount Settled: $80.00

Customer Complaint

12/8/2022

I called on Monday December 6, 2022 to cancel my services with PHN. I was asked why I wanted to cancel my services being that I just signed up on November 29th or 30th. I wanted to cancel my services simply because my doctor stated that he wanted to try a different medication because it has been so difficult for me to get my prescription filled. I was told that I would have to cancel services with them within ten days if I didn't want to continue. The lady that I spoke with told me that she was going to place my account in hold to see what the new medication that my Dr. would prescribe be. I simply told her, No. I do not want you to place my account on hold due to the fact that it could take longer than the ten days(for cancellation). I was aware that the $25.00 application fee would not be refunded but was told that the $80.00 would be refunded. I never received the email from the in December 5th. I called back on Tuesday December 6th. I spoke with the same young lady as the previous day. She stated that my account was canceled. I told her that I had never received the email & I wanted to know if there was anything she could send stating my account has been canceled. She hung up in my face!!! That was very unprofessional of her!!! I called back again. Spoke with the same young lady. I asked again if there's something that could be sent because I don't have anything stating that my account has been canceled. The email wasn't sent nor any type of confirmation from them. Resolution Sought I just want the refund of $80.00 returned to me and not bill my account ever again. The sad thing is, I was actually going to sign back up with them if my medication was too expensive. The way that this was handled makes me not want to do business with this company ever again!!!!

Company Response

12/9/2022

Patient Help Network did provide a full refund of $80.00 on December 5th and a receipt was emailed to the customer multiple times. We apologize if the email went to spam or junk but we can confirm the refund and receipts was sent and can provide proof if needed. Thank you.

12/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $560.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

I have not received any medicine you people are suppose to be sending me. What seems to be the problem. Stop payment will be applied. You are taking money out of my account but I am not getting my Medince what are you people doing. I will stop all payments if I don't get any answers. Resolution Sought Refund for all the months you people haven't complied to your promise, Take my money and no medicine.

Company Response

12/9/2022

Hello, As stated we have been in contact with Ms. Gaskill on multiple occasions. I see the complaint was filed 11/09 but we talked to her on 11/07 and 11/09 and 11/10 with no such warning on being mad at us. I know Ms. Gaskill has been working with two different companies and I strongly believe has us mixed us with the other. Ms. Gaskill has received all of her meds and is completely satisfied with us at Patient Help Network, calling her will also confirm this. Thank you. Patient Help Network

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