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Pechanga Resort & Casino

  448 inquiries |
Resorts

45000 Pechanga Parkway
Temecula, CA 92592
| Get Directions

(951) 240-9986

http://www.pechanga.com

Company Rating

D

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Customer Reviews

based on 6 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

3 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/13/2021

I believe that shame and humiliation that I encountered does not need to be practiced at any job.

I went to pecahnge around may 2. I went to get a replacement player cards with a paper that the dmv gave me to use until they mailed the physical drivers licenses. I spent the cash i had bought in worth me then went to my car to get my wallet. When i got in line to get cash from my credit i was the only person in the line however when a women of a different race got and cut me she got tend to right away. I ask the cashier behind the desk why skip over me when i was in line first she claimed she never noticed me i am a person of color by the way. So the story continues where i had allowed the lady to go un front of me since the cashier didn't see any fault in that. I happened to notice the lady who cut in front of me stood in the brimze line or the line where a person who had status get seen first. A well dressed African American man passed by me and i asked him did he hold a high position at your establishment he proudly said to me i am a manager. I thought great . As i tried to explain my situation to him he really did not assist me. When i finished telling him my version of the incident he told me bronze or custimerd with higher privileges are aware to stand in that line. So i asked can you check the women status come to find out her player card was a silver and mine was gold. Your manager didn't ask i had gotten upset and wanted to find out answer on my own. Apart from that one of your employee critized me using my temporary government paperwork.

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Complaints and Resolutions

Total Amount in Dispute:
$1,235.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

3 complaints against Pechanga Resort & Casino closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
3 Unanswered

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Other Information

Company Info

This company's nature of business is operating a gaming resort.

Primary Contact: Michele A. Jolie (Executive Assistant)
Business Started: 1/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Pechanga Resort and Casino

Websites:
There are no additional web sites.

Contacts:

Ron Randazzo (Director of Ethics & Risk Management)
Greg Sheets (VP of Hotel Operations)

Addresses: