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Pep Boys - Western Division Office

 Member | 910 inquiries |
Automobile Parts and Supplies Retail

3111 West Allegheny Avenue
Philadelphia, PA 19132
| Get Directions

(213) 745-5666

Monday-Friday: 9:00 AM-11:00 PM (EST)
Saturday-Sunday: 9:00 AM-6:00 PM (EST)

Company Rating


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Customer Reviews

based on 8 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

77 complaints closed in last 3 years.

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Membership Information


Proud member since 10/23/1989
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 3/1/2021

Be upfront with people , simply be honest.

I towed my car there because it would not start. l was not informed about a charge, said I will tow it to another place tomorrow, still no mention of a charge, they held my car hostage when the tow truck came, if I knew there was going to be a charge then I could decide, was never given that option...

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.~~This company's headquarters is located outside of our service area. To obtain a current reliability report complaint statistics or file a complaint on this company please contact the Better Business Bureau of Eastern Pennsylvania by writing to 1608 Walnut St. Suite 402 Philadelphia PA 19103 or calling (215) 985-9313. To view the report on the website go to

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

77 complaints against Pep Boys - Western Division Office closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
1 Making a partial refund
50 Agreed to make an adjustment
14 Refusing to make an adjustment
10 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Pep Boys has the largest selection of quality auto parts, tires and accessories and offers full-service auto repairs and maintenance by expert ASE certified technicians. In addition, you can buy online and schedule service anytime.

Primary Contact: Robin Searl (Customer Experience Supervisor)
Business Started: 1/1/1926
About Pep Boys - Western Division Office

In 2012, Pep Boys created a new service and retail customer experience, which it refers to as "The Road Ahead." Similar to the experience found at some high-end car dealerships, new Pep Boys stores feature customer lounges with amenities such as complimentary Wi-Fi and flat screen TVs near its full-service maintenance and repair shops, as well as the most diverse retail product assortment in the automotive aftermarket. With almost 20,000 friendly and knowledgeable associates living the legacy of Manny, Moe & Jack, Pep Boys' vision is to be the best place to shop and care for your car.

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California Bureau of Automotive Repair

Verified License

License Number: 44936
Status: Valid

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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