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Personnel Concepts Limited complaints

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3200 East Guasti Road, Suite 300
Ontario, CA 91761 | Get Directions

(877) 929-0811

http://www.personnelconcepts.c...

Monday-Friday: 6:00 AM-4:00 PM (PST).

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Total Amount in Dispute:
$405.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of advertising marketing and billing issues. Some complainants allege the company uses mailed solicitations that are misleading resemble government issued notices and imply threats of large fines for non compliance. Other customers complain that after initially agreeing to purchase one poster they receive unordered merchandise along with invoices for payment. Others report they receive invoices and collection notices for items not received or have had difficulty contacting the company to discuss return instructions billing descrepancies or refund issues. ~~The company responds to all complaints by disputing that their solicitations are misleading. They contend that the informational claims concerning possible fines or other regulatory proceedings are displayed to inform the businesses of the requirements and the consequences o non-compliance. To address complaints alleging shipments of unordered merchandise the company responds by stating that the customers agreed verbally by telephone to order the additional products and contend they have all calls recorded for verification purposes. In a few cases the company admits to data errors regarding billings or orders. In most cases refunds are issued

Complaint Closing Statistics

2 complaints against Personnel Concepts Limited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Personnel Concepts Limited

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7/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/27/2022

They keep calling my business and harassing my administrative assistant about renewing our compliance posters with them. We have our posters and they wont leave us alone and are very rude. Resolution Sought Quit calling us and leave us alone!!!

11/10/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $405.18 Amount Settled: $0.00

Customer Complaint

10/27/2021

We are a small church in Southern Ohio. We have one full time employee and a few very part-time people. We received some information from this company (Personal Concepts Limited) and the new church treasurer returned some information to them. She really didn't have the authority to follow up with them and thought she was doing something that we had to do to comply with the law. They sent some posters to us to us and eventually sent a bill for $405.18. Calls and calls began coming for the unpaid invoice #9922815. Now the say they are sending the invoice to collections. We returned the posters but was told it wasn't in the proper time frame. It has to be within 7 days of our receiving the poster! Sometimes we don't even look at the mail for a week or two! We are a small church and do not have the money to pay for items such as this, especially something that is so outrageously priced. I talked to Marie in billing and she said that she would sent our invoice to "Review" in the Q.A. department. That was today. I told her that I didn't want to receive any more correspondence from them. It seems from what I have read some companies can use these services but I feel like we were taken advantage of and are in a lot of ways are being bullied. Also, I feel ashamed that it has happened in the first place and really believe it could be a form of extortion. Resolution Sought Receive the returned items that we really want to send back. Cancel the invoice # 9922815 for $405.18 and never contact us again. Thank you.

Company Response

10/28/2021

Personnel Concepts sincerely regrets that the complainant, ACCT# 9922815, had a negative experience. In regards to the initial requests to have the company removed from contact, it is Personnel Concepts standard practice and policy to cease contact upon request. Personnel Concepts' goal is to help businesses ensure that they are in 100 full compliance with labor law posting requirements, as well as maintain world class customer service. Per the complainant's request, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email; please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at 1-800-333-3795 to request the additional information also is added to suppression. Personnel Concepts sincerely believes this will satisfy this issue for both parties.

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