Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/29/2019 bruce b.

Constantly treated rudely!

I can't believe the way I am constantly treated when I walk into the stores because of an incident that happened a year ago when I traded in some clubs, which I purchased there. I was told the young man I had to return under a trade-in which I would have to pay for the difference. The young man took my phone which I was told I couldn't but he said I could and I said are you sure, so I said okay. Right after that I received a call from the District Manager who called me a liar and I got one over on them and I couldn't use their return program anymore, which I thought was rude. Today I walked into the other store and once again treated poorly. I know why they're treating me that way. I mean I just spent another $500 dollars. I saw the District Manager who I believe his name is John. He is a disgusting example of representing a golf store. He dressed like a slob and PGA SUPERSTORE should be ashamed. I have had numerous people to stop shopping there and will continue telling my story. It's a shame that company has really gone down hill. The only people nice are the repair department and the cashiers. The company would do a lot better if the managers and especially the District Manager who should never even get in public view he sure is a sorry excuse to represent anyone.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against PGA Tour Superstore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is golf equipment and supplies retail.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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