Complaints for Pink Queen in Houston, TX - 100135956

10685-B Hazelhurst Drive #14607
Houston, TX 77043 | Get Directions

(845) 694-4889

http://www.pinkqueen.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege issues related to delivery, product quality, misrepresentation, refunds, returns, and customer service. Specifically, complainants allege extensive delays or non-delivery of orders, sizes are incorrect, receipt of incorrect items, or misrepresented items order information is unavailable and inability to reach customers service. Some complainants allege calls and emails to customer service are unaswered. Others allege they only receive partial refunds instead of full refunds for items that are never delivered.

The company has failed to respond to our complaints.

Complaint Closing Statistics

0 complaints against Pink Queen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pink Queen complaints