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Pinova Dental

283 inquiries |
Dental Office

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5130 Fairbanks Drive
El Paso, TX 79924 | Get Directions

(915) 995-5104

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/19/2021 Edgar A.

Unorganized

The professionalism or common courtesy of this place is absent. I drove up and was told to stay in the car because of Covid. I sat in my car for over an hour and when I knocked on the door, I was told that it would be just a few more minutes. 30 minutes passed and when I was finally let in, was told my temperature was high and made to sit in a separate room. I was siting in my truck on a morning with 85 degree temp outside and the ac on. The sun was beating down on me and there was no way to block it. Common sense has gone out the window. As I was sitting in the room, I witnessed most employees disregard the mask and pull it down to talk to each other but they want to give the impression that they wear it at all times when your outside waiting in the car. Its a double standard that has to be stopped. This is the last time I will make an appointment here.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pinova Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a dental office.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

California law requires all practicing Dentists to obtain licensing and register with the Dental Board of California. The goal of the Board is to ensure only qualified persons are providing dental care to California citizens. The Board accomplishes this goal by licensure of only those persons who have demonstrated the necessary knowledge and skill to practice dentistry safely.

For the most up-to-date information on this license, you can call toll free (877) 729-7789 or call (916) 263-2300, you can email
dentalboard@dca.ca.gov or visit the website, www.dbc.ca.gov/verification/license_verification.shtml.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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