Planet Stereo, Inc. ratings, reviews and complaints - Electronic Equipment Repair Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege complications with installations defective merchandise or dissatisfaction with the company's "no-refund" policy. Other complainants allege "bait & switch" tactics are used to substitute name brand components for cheaper "no name" brands. Most complainants experience difficulty when dissatisfied due to the "no-refund" policy. The company responds in most cases by making exchanges on defective items or offering additional repairs on components or installations. Some complaints are closed as unresolved meaning the complainants are not satisfied with the company's response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Planet Stereo, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale and installation of stereo and audio equipment.

Primary Contact:	Gilbert (Manager)
Business Started:	6/6/2000
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 83400
Status: verified

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When considering purchasing a sound system we suggest comparative shopping to find the best system at the most reasonable price. Ask about the company's warranty refund and exchange policies. Carefully consider the information before making a buying decision. There's no guarantee that something is a good deal just because it is advertised as such. Try to determine the relative value of an item before making a commitment to buy. Read the fine print on the sales agreement. Try to look for words like "reburbished " "close-out " "discontinued " or "off brand " especially when shopping for electronic equipment. Ask if the item comes with a warranty and where you'll get follow-up service if you need it.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

California Sounds

Audio Master

Alarm & Stereo Express

Websites:
There are no additional web sites.

Contacts:

Suzie Othman (Owner)

Owner

Ali Alnajjar (President)

Other Categories:

Automobile Radio and Video Equipment and Supplies Retail

Addresses:

1330 West Pacific Coast Highway, Wilmington, CA, 90748

Reputation Report

Planet Stereo, Inc.

Complaints and Resolutions

Other Information