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PlayerAuctions.com complaints

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11301 West Olympic Blvd Suite 337
Los Angeles, CA 90064 | Get Directions

(800) 390-2208

http://www.playerauctions.com

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Total Amount in Dispute:
$2,742.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against PlayerAuctions.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against PlayerAuctions.com

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6/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $341.75 Amount Settled: $0.00

Customer Complaint

5/13/2022

I did not order anything please return the money that was taken off my card. I have never heard of you guys before til my phone went off and seen that 341.75 was taken off my card I have reported it too my back Resolution Sought Put the money that was taken off my card back

2/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I purchased a Runescape account for $3200 through PlayerAuctions. Everything went smooth and I had access of the account until 1 month after playing. I tried to log in and suddenly the account had been recovered. I filed a dispute and have emailed in all relevant evidence required (Proof via email from the Game publisher) that the account was recovered. The seller deleted their PA account 1 day after. If this isn't clear proof I don't know what is. The dispute case was closed with no explanation or time for me to get proof from the game publisher. I have received no response from PA and this happened over 5 days ago. I am 3200$ Out of pocket with no account that I paid for. inally I have received a response from PA - They have confirmed my evidence would be insufficient to conclude that the game account was reclaimed by the previous owner. My Evidence was literally an email from the game publisher confirming the account had been returned to the original owner...... the exact evidence PA asks for. They haven't even told me what more evidence I can provide in their response... because there isn't any more I can do. I feel completely scammed. I won't stop until I am compensated for this mess.UPDATE - 27/01 Submitted more proof from Jagex that the account had been recovered by its original owner Resolution Sought Full refund and worst case scenario a partial refund

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