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Potpourri Group, Inc

508 inquiries |
Mail-Order and Catalogs Retail

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101 Billerica Avenue Building 2
North Billerica, MA 01862 | Get Directions

(978) 256-4100

http://www.potpourrigroup.com

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Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

5 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/14/2020 Sara S.

VIP SCAM!

BE AWARE OF THE VIP SCAM! Bought something from this company FOUR years ago. You are automatically enrolled in a a VIP program when you purchase from them (catalogue or website). You ever see those "do you want to sign up for our newsletter" checkboxes on website? Well, it's like that, but well hidden. I never received any emails about this VIP program, any emails from the Pyramid Collection itself were automatically sent to the spam folder. But none of those emails were about the VIP program and NOWHERE did it claim I would be charged. I share my credit card with a family member. So I don't always see my bank statements. Obviously I never thought to even look for a subscription, obviously not to a clothing catalogue. Now over had to cancel my credit cards. Reported the Pyramid Collection to the fraud department and am fighting with them to get my money back. This is 100% illegal and I have no idea how they've gotten away with it for this long. I'm going to post this same review everywhere I can in the hope that other women see it and don't fall for this. Not that you can *fall* for it since it's basically INVISIBLE until you see a bank statement. I hate this company, I hate the shady people who work for it, all women too, from what I can tell. How anyone can try to take advance of customers like this is beyond me. ITS PURE GREED, EVIL. Don't buy from this company, ladies. The quality is poor unless they are selling from a 3rd party, and they will rip you off however they can. They've wasted hundreds of dollars of my money and (far worse in my mind) MY TIME. This review was written in august of 2020. WHEN WILL THIS COMPANY BE STOPPED?

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Complaints and Resolutions

Total Amount in Dispute:
$520.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

5 complaints against Potpourri Group, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Potpourri Group Inc., is a strong consumer brand, through continuous focus on meeting and exceeding customers' expectations has become one of the leading multi-title catalog companies in America.

Primary Contact:	Customer Service
Business Started:	2/6/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Potpourri Connection Inc

Catalog Favorites

North Style

Expressions

The Stitchery Counted Cross Stitch

Websites: