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Prescription Hope, Inc. complaints

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2100 SE Ocean Blvd. Suite 300
Stuart, FL 34996 | Get Directions

(877) 296-4673

http://www.prescriptionhope.co...

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Total Amount in Dispute:
$1,260.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Prescription Hope, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Prescription Hope, Inc.

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5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $960.00 Amount Settled: $0.00

Customer Complaint

4/23/2022

Prescription Hope has been sent my financial documentation repeatedly, over 6 times. They are requesting it again for 2021 year when my reenrollment is in July and I had submitted all of my items in September. They periodically will call me stating that they cannot read this information, so I send it again and again. Everything was quiet for months, now they are requiring my tax information for this year and more pay stubs. It was stated that the company needs this information and a medicaid denial letter. If I have to cater to the company and Prescription Hope, what are my payments going to? I could communicate this with the company directly. Prescription Hope has poor organization, poor communication and inadequate information that changes per person I talk to. There are no supervisors to talk to and my questions never really get answered unless I call constantly. I thought I was paying for a stress free convenience, but I am really paying for chaos and disorganization. This is for insulin. It is a life or death medication. I am not supposed to undergo a lot of stress, but here I am with them asking for more information after it was sent in August and telling me in April it is still unreadable. All I want is for someone to get their things in order, tell me what exactly I need and not be calling me multiple times and saying we got it, we didn't get it. They need to make up their minds! Resolution Sought I want a time of peace where I don't have to stress about what they do and don't have. It used to be that after my information was accepted that I was at peace and stress free for the year. Not this year and recently, they lost my insulin somehow! And I had to wait for it to be shipped. Thankfully I was able to pay out of pocket and be sustained. At this rate, I wouldn't even rate them a 1!

11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

For a service fee of $50 per month, they would assist me in getting my prescription for free. I was denied by the medication provider (J&J) and sent the denial letter to Prescription Hope as directed. They finally canceled my account, but I have not seen the $150.00 I paid them for the 3 months they took to file everything. I just get different answers each time I call about the money that's supposed to be refunded as per their policy if I am denied. I need help getting my money back. After reading the reviews ( too late in doing so) I am not alone. The reviews are mostly bad...too bad I didn't read them first. Resolution Sought Give me the refund the company owes me since I didn't receive my medicine.

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