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Prime Buy

7,306 inquiries |
Electronic Equipment Retail

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8998 State Route 18, # 206A
Old Bridge, NJ 08857 | Get Directions

(855) 969-9322

http://www.primebuy.com

Monday thru Friday from 8 AM till 5 PM EST

Company Rating

AAA

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Customer Reviews

based on 17 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/13/2023 John C.

No communication, no tracking #, no product recieved

First, many of the 5 star reviews on this site are suspiciously generic sounding and unnatural which makes me think the people at PrimeBuy posted most of them themselves. Now, my experience was just about as awful as it gets. I was supposed to get a tracking # after 24-48 hours which didn't happen. I called and asked for a tracking # and was told they would get me one. Two further days went by with no communication at all. I then emailed an order cancelation but got no confirmation. I waited all day for the email and got nothing so I called and told them to send me an email cancelation. I was promised one but got no communication whatsoever. I'm now going to have to file a dispute at PayPal or my credit card bank to get my $ back. These people at PrimeBuy take your $ and give you nothing but false promises and lies. Beware their free shipping and low prices as in my case it was all just a total front for what seems to be a scam operation.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Prime Buy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

PrimeBuy.com was built on the idea of providing quality products at the most competitive prices and outstanding service.

Primary Contact:	Alex Kovacs (Manager)
Business Started:	8/12/2019
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Mega Solutions LLC

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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