Complaints for Prime Time Services in Inglewood, CA

4520 West Imperial Highway
Inglewood, CA 90304 | Get Directions

(800) 733-8267

http://www.primetimeshuttle.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to provide services and refuses to issue refunds. Other customers complain they made pre-paid reservations for shuttle service to LAX but no shuttle arrived. As a result some customers missed their planes or had to pay additional money to travel by taxi or secure alternate transportation. Some complainants allege despite the fact that no transportation services were provided their credit cards were debited for round trip fares.~~The company responds to some complaints by providing refunds or partial refunds.

Complaint Closing Statistics

0 complaints against Prime Time Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prime Time Services complaints