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Proguard complaints

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P.O. Box 220842
Newhall, CA 91322-0841 | Get Directions

(619) 400-6634

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends unauthorized and unsolicited orders of cutting wheels and later sends "Past Due" invoices trying to collect on orders that were never requested. Complainants further allege difficulty reaching the company to return unwanted merchandise or dispute bills, improper collection tactics, and poor customer service. Some complainants were told they could try cutting wheels as a free trial to get feedback on the materials and were later billed.

Complaint Closing Statistics

1 complaints against Proguard closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Proguard

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7/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $224.91 Amount Settled: $0.00

Customer Complaint

6/15/2022

I was contacted by Matt Bryant of "Pro Guard". He told me he wanted me to try some FREE promotional cutting discs. I told him we had a local supplier that we got all of our supplies from but Matt insisted on sending me some to try out. A few months later we were sent an invoice to pay $224.91 for these cut off wheels that had never been used. I called Pro Guard and all I would get is voice mail. I left a message that I wanted to return the wheels that I did not order in the original packaging and that we were not going to pay for the order. They never responded yet and I am still trying to get ahold of them. Resolution Sought Allow a return of parts.

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