Find a reputable business?

Complaints and Resolutions

Pro-Results complaints

Read Complaints File Complaint View Full Report

PO Box 52110
Irvine, CA 92619 | Get Directions

(949) 255-7330

http://www.lafitness.com

Please contact us for more information

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pro-Results closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pro-Results

Sort by

10/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

9/17/2021

I signed up for personal training with Damein Butler (LA fitness of waldorf) at the LA fitness in Winston-Salem NC. I was interested in the training but I told Mr. Butler that $400.00 a month was too expensive for me. Mr. Butler and I agreed to do a 30 day trial period to see if I liked it and he told me I would only be charged $300 just to try it out. I agreed to do the training for 1 month to try it out and he reassured me that I would not be charged $400.00 a month afterwards. We went over the agreement and I honestly did not look at it because he was giving me a brief summary of what the contract stated and I genuinely believed every word he said. on 09/14 I got a message from my bank that a $400.00 transaction was declined and saw that it was LA fitness. I called Mr. Butler and messaged him but he did not answer. I then called LA fitness and asked if he was there and they informed me that he had left to Maryland. Not only can I not afford to pay $400 every month, I am also moving to Richmond VA and I won't be able to attend any trainings. Resolution Sought I would like to cancel the contract with LA Fitness and not be charged any more. I am not paying $1900.00 to cancel because I cant afford it.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile