Progressive Management Systems ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege the company attempts to collect on debts which are not theirs are erroneous or have already been paid. In most of these cases complainants reportedly experience difficulty in clearing the account. Some complainants allege their efforts to resolve the situation are met by rude and uncooperative customer service representatives who call and ask the complainants to prove the debt is invalid.~~The company responds to some complaints by requesting additional information correcting records ceasing collection efforts writing off balances validating the debts removing information with the credit bureaus or closing accounts. In some cases complainants allege they are referred back to the original debtor.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Progressive Management Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Progressive Management Systems is a Collection Agency.

Primary Contact:	Tim Banta (President)
Business Started:	1/1/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including threats harassment and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon the request of the debtor. If they are unable to present the requested documentation you are not required to pay the debt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Tracy Harris (Compliance Manager)

Juan Medina-Vargas (Vice President, Client Relations)

Addresses:

P.O. Box 2220, West Covina, CA, 91793-2220

P.O. Box 2228, West Covina, CA, 91793

Reputation Report

Progressive Management Systems

Complaints and Resolutions

Other Information