ProStar Computer, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege failure to deliver ordered products or dissatisfaction with the quality of products received. Some allege difficulty obtaining warranty services or exchanges on defective parts. The company responded to some complaints by denying refunds or responsibility for the problems. They contend the problems were due to customer misuse.

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Complaint Closing Statistics

0 complaints against ProStar Computer, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For the past 20 years, we have been committed to provide the latest mobile technology and superior service at an affordable price. We specialize in world best gaming laptops.

Primary Contact:	Eddie Yuan (Director)
Business Started:	7/16/1993
Social:

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Licensing

CA Bureau of Household Goods and Services

Verified License

License Number: 75721
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision ask about the company's policies on refunds and exchanges. For example find out if there is a time limitation involved to determine eligibility or if re-stocking fees are assessed on returns. To avoid difficulties in obtaining refunds we advise purchases be made by credit card. Credit card purchases should be disputed within 60 days from the date of the charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Pro Star Computers

Websites:
There are no additional web sites.

Contacts:

Florence Huang (Customer Relations)

Addresses:

1128 Coiner Court, City of Industry, CA, 91748

Reputation Report

ProStar Computer, Inc.

Complaints and Resolutions

Other Information