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Pruvia complaints

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4204 Brookside Oaks
Owning Mills, MD 21117 | Get Directions

(844) 385-5845

https://shinybite.com/

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Total Amount in Dispute:
$106.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Pruvia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Pruvia

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5/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $23.96 Amount Settled: $0.00

Customer Complaint

5/3/2021

I ordered the mydream veneers off Facebook, took forever to get here. When I got them they look like costume teeth. On top of that they were dirty. I sent them back never heard anything from anybody at the company. I even Facebook dm them and didn't say anything back. Resolution Sought I want my money back. A full and complete refund. Of the product and the shipping of 3.93 that I paid. I want my $23.96 and $3.93.

5/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $22.51 Amount Settled: $0.00

Customer Complaint

4/26/2021

I bought some "smile veneers" they were supposed to be easy to use and fit. What I have received in the post, I could have bought from the joke shop for £2.99. I'm disgusted and very disappointed, they don't even come with any paperwork, instructions for fitting, nothing!! Just a top set and bottom set in a box in a postage bag. I have no way to contact them to ask for .y money back as I can't seem to find their fb page now. Resolution Sought Refund me.

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