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Quality Nannies

  57 inquiries |
Nanny and Au Pair Services

1051 Allessandro Blvd. Ste 200
Riverside, CA 92508
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(951) 656-3228

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company failed to locate a suitable Nanny, withheld deposits when no nanny was located, or when one was selected but did not take the employment. Some complainants report they paid a weeks pay in advance for a nanny, which the company retained as administrative fees when the Nanny refused the job. Other people allege the company failed to perform background checks on nannies as agreed. The company generally responds to complaints by denying refunds, stating they will continue to work with complainants to locate a nanny. Some people were not satisfied with the company's offer, and no longer want to conduct business with this company. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Quality Nannies closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing nannies and home health care services.

Primary Contact: Gigi Castleman (Owner)
Business Started: 11/1/1998

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When it comes to entrusting children to a nanny or babysitter, parents know they must select a caregiver very carefully. The California Community Care Licensing Division maintains a database that uses the California Criminal History system to check fingerprints, any substantiated reports of child abuse, and the FBI’s criminal history record of applicants.

This database, referred to as TrustLine, is a powerful resource if you want to hire a nanny or license-exempt child care provider. But it is still your responsibility to make certain that a caregiver is cleared by TrustLine. Nannies and babysitters placed through employment agencies must be listed on the TrustLine registry or be a current applicant. To verify if a prospective care giver is registered, you can call the Trustline at 800-822-8490, or visit their website at

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

There are no additional DBAs.

There are no additional web sites.


Penny Gaines (Manager)