Quality Nannies ratings, reviews and complaints - Nanny and Au Pair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to locate a suitable Nanny, withheld deposits when no nanny was located, or when one was selected but did not take the employment. Some complainants report they paid a weeks pay in advance for a nanny, which the company retained as administrative fees when the Nanny refused the job. Other people allege the company failed to perform background checks on nannies as agreed. The company generally responds to complaints by denying refunds, stating they will continue to work with complainants to locate a nanny. Some people were not satisfied with the company's offer, and no longer want to conduct business with this company. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Quality Nannies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing nannies and home health care services.

Primary Contact:	Gigi Castleman (Owner)
Business Started:	11/1/1998
Social:

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Licensing

When it comes to entrusting children to a nanny or babysitter, parents know they must select a caregiver very carefully. The California Community Care Licensing Division maintains a database that uses the California Criminal History system to check fingerprints, any substantiated reports of child abuse, and the FBI’s criminal history record of applicants.

This database, referred to as TrustLine, is a powerful resource if you want to hire a nanny or license-exempt child care provider. But it is still your responsibility to make certain that a caregiver is cleared by TrustLine. Nannies and babysitters placed through employment agencies must be listed on the TrustLine registry or be a current applicant. To verify if a prospective care giver is registered, you can call the Trustline at 800-822-8490, or visit their website at www.trustline.org

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Penny Gaines (Manager)

Addresses:

1054 Alessandro Blvd, Moreno Valley, CA,

Reputation Report

Quality Nannies

Complaints and Resolutions

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