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Quest Diagnostics

  788 inquiries |
Laboratories Testing

3 Giralda Farms
Madison, NJ 07940
| Get Directions

(800) 222-0446

http://www.questdiagnostics.co...

Contact us at (800) 222-0446 for hours

Company Rating

F

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Customer Reviews

based on 4 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

8 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/19/2024

The woman needs to be fired and has no business touching anyone. She has not just a lack of empathy and lack of skills but a clearly sadistic nature.

A phlebotimist drew my blood in an extremely unprofessional manner. First, she refused to acknowledge my background and need for a butterfly needle. Secondly, she purposely wrapped the band around both arms so tight and smirked when I told her it was incredibly painful and totally unnecessary. She said she would use whatever she felt was necessary and if I moved she would stick me again. This was a very rude and obnoxious individual. It was her first day on the job. She stated all of her training was online and she never drew blood until that day. I will never use Quest again, and I will ensure none of my family goes there or my friends. I have never seen anyone do unprofessional and flat out mean in my entire life. She needs to be fired. The woman needs to be fired and has no business touching anyone. She has not just a lack of empathy and lack of skills but a clearly sadistic nature.

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Complaints and Resolutions

Total Amount in Dispute:
$2,999.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

8 complaints against Quest Diagnostics closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
8 Unanswered

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Other Information

Company Info

Quest Diagnostics, provider of diagnostic testing, information and services & is developing innovative new diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

Primary Contact: Maegan L. Mabry (Patient Advocacy/Compliance)
Business Started: 8/11/1971
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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