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Quest Diagnostics

  584 inquiries |
Laboratories Testing

3 Giralda Farms
Madison, NJ 07940
| Get Directions

(800) 222-0446

http://www.questdiagnostics.co...

Contact us at (800) 222-0446 for hours

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

8%

Complaint Resolution Index (CRI)

12 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/24/2020

Make sure the people are trust worthy. Give them better training.

Denied blood draw after confirming my name and birth date. viral load for hiv. Lady said there was no insurance information on paperwork. Have the copy she gave me. It's in black and white.

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Complaints and Resolutions

Total Amount in Dispute:
$3,204.00

Total Amount Settled:
$264.00

Complaint Experience

8%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

12 complaints against Quest Diagnostics closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
11 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Quest Diagnostics, provider of diagnostic testing, information and services & is developing innovative new diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

Primary Contact: Maegan L. Mabry (Patient Advocacy/Compliance)
Business Started: 8/11/1971
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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