422 inquiries | Real Estate Information Services
(877) 888-8722
http://www.realtytrac.com
Please call Customer Service at 800-550-4802Monday - Friday: 8:00 am - 5:00 pm, Pacific Time
Company Rating
AAA
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Most complainants allege unauthorized credit or debit card charges relating to the 7 day trial offer. Other customers complain of unclear disclosures or that they experience difficulties implementing cancellation procedures. Other complainants allege that they agreed to a trial offer only and was not aware they were enrolled in a subscription service. Other customers complain the company continues billing after cancellation or that the company provides their billing information to other businesses who bill for third party products or services .~~The company responds to most complaints by agreeing to cancel subscriptions and issue refunds.
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Company Info
RealtyTrac® is the leading online marketplace of foreclosure properties, with more than 1.5 million default, auction and bank-owned listings.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company sells real estate and foreclosure information on a monthly subscription plan billed at $49.95 per month with a negative option cancellation policy. The company's website also offers the service as a 7 day free trial. Upon the expiration of the 7 day free trial you will be enrolled in a subscription program and billed monthly for the $49.95 subscription fee until you cancel. ~~We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. This company requires those responding to the free trial offer to provide a payment method as a condition of using the free trial period. Once your credit card number or other payment information has been has been provided it will remain on file with the seller for billing purposes. If you forget to cancel or for any reason fail to do so your card or account number is readily available to bill for your first month's membership fee. Other offers advertised on the website by third party companies also offering free trials may also utilize your billing information. ~~This company's free trial is conditional upon providing payment information. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web blink to another site but rather disclosed along with the free trial solicitation. ~~Regardless many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case some consumers complain they are unable to cancel services by using the instruction provided by the company. Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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