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Higbee & Associates complaints

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1504 Brookhollow Suite 112
Santa Ana, CA 92705 | Get Directions

(714) 617-8300

https://www.higbeeassociates.c...

10:30 AM to midnight EST

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Higbee & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Higbee & Associates

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8/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/6/2022

I contacted Higbee & Associates about record expungement, They told me they can handle the case for $200. I payed by credit card They sent me things to do to help them with my expungement case, I did everything told to do. Its been Months I have not heard anything. I feel they are giving me the run around for $200. The attorney to my case is Melissa Clark The case manager to my case is Manezeh Asad at PA.Attorney@RecordGone.com. Please Help I am a disabled veteran I feel I am being ripped off. Resolution Sought Either have the expungement settled or refund my $200. back for no service.

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