258 inquiries | Office Supplies - Sale by Deceptive Telemarketing
(424) 645-6677
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege deceptive sales practices and misrepresentation of their free trial offer. Businesses complain that the company solicits their employees by offering two printer cartridges on a 30 day free trial basis. If not satisfied with the cartridges the businesses are advised they can return the cartridges without paying. Complainants report that the company fails to provide return merchandise authorizations and instead continues shipping additional cartridges along with invoices with inflated prices. Other complainants report that company employees are rude and make harassment calls or use high pressure tactics to promote their products. Most complainants request to be removed from the company's contact list.~~The company responded to most complaints by agreeing to zero account balances pick up unwanted cartridges and remove the complainant from their customer list. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. The company failed to respond to one complaint.
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Company Info
Reliable Printing Solutions offers a printing products via phone sales.
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Licensing
Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (800) 952-5225.
BCA has no information regarding government actions at this time.
Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept or pay for any merchandise that arrives under less-than-clear circumstances protect yourself by insisting on proof that an order was placed. If no proof is provided offer to return the merchandise at no cost to you. Give them a specific and reasonable amount of time (30 days etc.) to pick up the merchandise. Tell the sellers that you reserve the right to keep the merchandise or dispose of it after the specified time has passed. ~~Under federal law you are entitled to regard unordered merchandise sent through the U.S. mail as a free gift. The same law makes it illegal to mail bills for such unordered merchandise. If you do not wish to pay for unsolicited merchandise you have three options. In each case by law you have no obligation to the sender. If you have not opened the package you may mark it """"Return to Sender """" and the Postal Service will return it with no additional postage charged to you. If you open the package and don't like what you find you may throw it away; or if you like what you find you may keep it for free. In this instance """"finders-keepers"""" applies unconditionally. ~~If unordered merchandise arrives by private delivery do not accept the shipment. If you have already accepted the shipment send the shipper a certified letter with return receipt requested demanding proof of your order. If there is no valid proof inform the sender that unless the merchandise is picked up within 30 days you will dispose of it. By giving the sender an opportunity to recover the merchandise you invalidate any claim that you accepted an offer of sale merely by keeping the shipment. If an invoice for the unordered merchandise arrives withhold payment and do not use the merchandise. If the firm fails to respond to your letter or if the sender threatens you with legal action contact an attorney and your state attorney general's office.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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