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REM Sleep Solutions

Member | 743 inquiries |
Mattress Stores

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355 West Crowther Avenue Suite E
Placentia, CA 92870 | Get Directions

(714) 223-2830

http://www.remsleepsolutions.c...

Monday-Friday: 9:00 AM-5:00 PM

Company Rating

AAA

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Customer Reviews

based on 27 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 01/26/2005
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 9/15/2017 Jenny M.

I rate them 5 stars and would rate them 10 if I could.

We purchased our mattress a year ago with Randy whom I believe was the owner at the Homeshow in Delmar. My husband asked millions of questions and Randy was very knowledgeable and patient with us. Randy was right about the mattress we have slept very comfortable this past year. The adjustable features work very well. What stood out the most was Randy’s personality; it was great. He had answers for everything and was very helpful in all of this process. My husband doesn’t typically purchase anything on the spot without doing research first; however with the manner in which Randy answered all his questions we felt comfortable in making the purchase. I rate them 5 stars and would rate them 10 if I could.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against REM Sleep Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

REM Sleep Solutions specializes in providing customized products such as: the Martinique, Paradise and REM Wave Adjustable beds.

Primary Contact:	Randy Maddix (President)
Business Started:	1/26/2005
Social:

About REM Sleep Solutions

Deep REM Sleep plays a crucial role in physical health. During REM or Rapid Eye Movement sleep, blood flow decreases to the brain and redirects itself towards the muscles, allowing the body and mind to rest and recover. The more REM sleep you get, the more likely you will wake feeling refreshed and ready for peak performance during the day. Our mattresses are designed to reduce tossing and turning and maximize the time spent in the REM Sleep stage.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

REM Sleep Solutions, Inc.

Websites:
There are no additional web sites.

Contacts:

Doreen Maddix (Office Manager)

Christine Stouffer (General Manager)

Customer Service