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Rent-A-Center complaints

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5501 Headquarters Drive
Plano, TX 75024 | Get Directions

(800) 665-5510

http://www.rentacenter.com

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Total Amount in Dispute:
$64,684.00

Total Amount Settled:
$10.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

91 complaints against Rent-A-Center closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
27	Agreed to make an adjustment
3	Refusing to make an adjustment
33	Refuse to adjust, relying on terms of agreement
27	Unanswered

91 complaints against Rent-A-Center

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4/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

Did not receive proper instruction on how to install proper the product and did not explain the dangers of operating a gas powered generator I am a disabled veteran and have breathing problems the exhaust from the generator could kill me. Please help me immediately rent a center is trying to charge me for a month of rental for the generator. I have called many times to tell them to cancel my account and pick up the generator respectfully Resolution Sought Pay for my incontinence. And stop ignoring people .

Company Response

4/5/2024

We have contacted Mr. Edwards and retrieved our property as of April 4, 2024. Given the facts as stated, we consider this matter closed. Respectfully, Rent-A-Center, Inc.

Customer Rebuttal

4/9/2024

Did not provide compensation for inconvenience. Did not explain how they would treat others in the same situation as required by law. Thank you for your assistance in this matter I hope you will continue to investigate and resolve.

Company Final Response

4/11/2024

As the property has been rented and returned and rented through franchised location, Impact RTO. Any further communications should be directed to the franchisee. Should Mr. Edwards have further concerns, we encourage him to contact them directly.

3/27/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $41.76 Amount Settled: $0.00

Customer Complaint

3/5/2024

I paid off my re liner in full last week mDe payment.. app and person who took payment said paid in full. Got a call today saying I owe 41 and change because I paid it early I still owe that. Then guy proceeded to say we'll paid in full only means partially paid in full. So I proceeded to open app and sure enough the day after I made payment said I have 3 payments remaining on "UNAVAILABLE" and owed 41.76 for nothing... but realized date and it was day after I made last payment. I never seen it was never emailed about it or notified about it. That is shady I paid it off early and have to pay them more because I paid it off early. Resolution Sought I want a refund

Company Response

3/14/2024

We have contacted Ms. Tenney and reached a resolution to the complaint. Given the facts as stated, we consider this matter closed. Respectfully, Rent-A-Center, Inc.

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