Repwest Insurance Company complaints

I have received notice of your posted concerns here and was able to locate your claim file with the details you provided. I will do my best to provide you with clarification. I see it noted in your claim file that you received a SafeMove denial from handling adjuster regarding damages to your television. Denial was for SafeMove coverage as there is a specific Exclusion for not covering improper packing/shifting of cargo in-transit. I see you spoke to our VP of Claims per escalation phone call where he inquired as to whether you were involved in an accident/collision, rollover, fire, upset or overturn of the equipment which would have triggered the SafeMove coverage but you advised No. You stated that the issue was the road, and that television was the only item that was damaged. You informed the VP that the rental facility and team members advised you there would be coverage for his television. You alleged that a U-Haul rep told you to contact us and get his claim started as "there would be coverage", but as stated unfortunately that would only be the case if there was valid SafeMove coverage and it was triggered with the stated collision, fire or overturn accident. When the VP looked at the rental contract, he saw a Customer Action File (CAF) informing that Mr. Baker had declined SafeMove coverage at the rental dispatch. CAF Reference id: 4660119. During the CAF call, it was noted that the U-Haul Team Member Refunded back to customer credit card the amount of Refund $60.00. Due to above, that you were refunded the equivalent of what the SafeMove coverage amount would be, and there was No SafeMove coverage purchased, you would not be entitled to the protection benefits under SafeMove. But as stated previously, even if the SafeMove coverage had been purchased, the claim denial would stand on the contract Exclusion reason of shifting, since you stated that you were not involved in any collision accident. We recommend to reach out to your personal insurance carrier to see if is any potential coverage under your personal policy. Sincerely, Complaints Liaison, Repwest Insurance Company

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October 3, 2023 Business Consumer Alliance Consumer Disputes Unit P.O. Box 970 Colton, CA 92324-0814 RE: Complainant: Mr. Mourkos Repwest Claim #: 03249575-2023 Date of Loss: September 9, 2023 Date Reported: September 13, 2023 Repwest NAIC #: 31089 Dear BCA and Mr. Moukos: Repwest Insurance Company handles the claims for U-Haul, a Self-Insured Entity Company. Please be advised that there is no bond nor policy available of liability insurance provided by Repwest Insurance Company. We handle claims under the minimum financial responsibility (MFR) limits of each state jurisdiction where the loss occurred. As such, this letter is in response to the above captioned matter. We have received and reviewed the BCA complaint filed by Mr. Mourkos. We have completed our Coverage Investigation of this claim. Due to the fact pattern and police matter leading up to the collision, it was confirmed, there is No coverage for this claim. Accordingly, a coverage denial letter was issued. It is recommended that all involved parties seek compensation through their own carriers of Personal Auto or Homeowner's policies, as they may have applicable coverage. Should you require any additional information, please feel free to contact the undersigned. Sincerely, Michele Campbell Claims Supervisor Repwest Insurance Company P.O. BOX 24463 Phoenix, AZ 85074 833-228-0632 ext. 543137 Email – michele_campbell@repwest.com

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As stated previously, due to the fact pattern and police matter leading up to the collision, it was confirmed, there is No coverage for this claim. Accordingly, a coverage denial letter was issued. It is recommended that all involved parties seek compensation through their own carriers of Personal Auto or Homeowner's policies, as they may have applicable coverage for the damages.

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