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Resort Access Network complaints

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100 East Sybelia Avenue #217
Maitland, FL 32751 | Get Directions

(877) 475-6005

http://www.resortaccessnetwork...

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Total Amount in Dispute:
$54,605.00

Total Amount Settled:
$1,600.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

32 complaints against Resort Access Network closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
14	Unanswered

32 complaints against Resort Access Network

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Stole this amount from me on December 2023. Resolution Sought Return my stolen money did a police report already

2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

They charged me $1600.00 to rent my properties years ago and are not listing them and have never rented them. Now I cannot even get in touch with them on the phone or via email. Resolution Sought I would like the money I would have earned renting my 4 united.

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