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Romano's Jewelers

  616 inquiries |
Jewelry Retail |   Business Alert

PO Box 811008
Los Angeles, CA 90081
| Get Directions

(213) 784-6214

http://www.romanosjewelers.com

Monday-Friday: 10:00 am-9:00 pm
Saturday: 10:00 AM-8:00 PM
Sunday: 11:00 AM-7:00 PM

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/24/2014

This is a Sad Company

This is a predatory company they sell you jewelry that they don't even stand by. If you get it appraised it is not worth even 1/2 the amount they are charging you for it. You wonder why it says "no refunds or exchanges" because they know it's garbage and don't want it back. They put me on a contract for a fake gold watch and told me it was 14K gold just to get me to sign a contract, the watch was $644 so I believed it was 14K gold. Not it is stainless steel with .60 carat diamond chips. Then they put me on contract for white gold diamond ring suppose to be 1.5 carats, not the diamonds are only 1 carat and very poor quality at that. They are trying to make me pay $4,800 when it got appraised is only worth $2,500. Don't fool with these people, in a few years they should be out of business all the complaints I discovered for this company. They deserve -5 stars but that is not an option. YOU HAVE ALL BEEN WARNED!

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Complaints and Resolutions

Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of issues concerning deceptive pricing product quality selling out of stock items faulty repairs and delays with receiving orders. Some complainants allege that the company misrepresents the value or quality of thier products. Others report that diamond weight or clarity are misrepresented at the time of purchase or that stones are replaced with lesser quality diamonds when taken in for repair. Several complainants allege they ordered items that were said to be in stock and available however the items were out of stock resulting in lengthy delays with delivery. In other cases incorrect merchandise is delivered resulting in additional wait time due to exchanges. Some customers complain that jewelry items repeatedly loose stones and have to be returned for repairs. In some cases customers allege items had been returned 5 to 6 times for the same problem. ~~The company responds to some complaints by agreeing to repair or exchange items items. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~

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Complaint Closing Statistics

1 complaints against Romano's Jewelers closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Romano's Jewelers offers affordable fine jewelry, easy credit and customer satisfaction.

Primary Contact: Ramil "Randy" Abalkhad (President)
Business Started: 7/8/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

Agency: California Attorney General (CA AG)
Description:

On October 3, 2017, the California Attorney General Xavier Becerra announced criminal charges against the Owner of Romano’s Jewelers, Ramil “Randy” Abalkhad, and his wife owner of MBNB Financial Inc., Melina Abalkhad, for conspiracy to engage in illegal financing and debt practices. Both were arrested on September 26, 2017 along with a third defendant MBNB employee Ramiro Salinas who has also been charged with conspiracy to engage in unlawful debt collection practices. The 14-count felony complaint was filed in the Superior Court of the State of California County of Los Angeles.


Romano's Jewelers operates several retail locations in California. The CA Attorney General’s complaint alleges the companies targeted young military service persons and encouraged them to purchase jewelry using MBNB Financial for credit. Abalkhad failed to provide legally required disclosures about monthly payments, interest rates, or other terms of financing. When customers fell behind on payments they were harassed by the company’s debt collectors, who at times posed as an attorney and threatened servicemembers with court martial and other military disciplinary actions.


Note that a criminal complaint contains charges that must be proven in a court of law. Every defendant is presumed innocent until proven guilty. Details regarding the complaint allegations are available here.  



Date of Action: 10/3/2017

Comments and Analysis

When you're in the market for a piece of jewelry for yourself or someone you love shop around. Compare quality price and service. If you're not familiar with any jewelers in your area ask family members friends and co-workers for recommendations. You also should ask for the store's refund and return policy before you buy; check for the appropriate markings on metal jewelry such as 14K or 10K. Ask whether a gemstone is natural laboratory-created imitation or if it's been treated. ~~Make sure the jeweler writes on the sales receipt any information you relied on when making your purchase such as the gem's weight or size. Some jewelers also may supply a grading report from a gemological laboratory. ~~If you have a problem with the jewelry you purchased first try to resolve it with the jeweler. If you are dissatisfied with the response contact your local Better Business Bureau or local consumer protection agency. You also may contact the Jewelers Vigilance Committee's Alternative Dispute Resolution Service. This program assists consumers and businesses in resolving disputes about jewelry. The Jewelers Vigilance Committee (JVC) is an independent non-profit organization formed to advance ethical practices in the jewelry industry. You may contact the JVC by mail: 25 West 45th Street Suite 400 New York NY 10036-4902 or by phone: 212-997-2002.~~~~~

Other Considerations

This business is affiliated with MBNB Financial Inc. A separate report on MBNB Financial Inc. is available here


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