Rushmore Loan Management Services, LLC reviews

Harassment from Rushmore loan management

i WAS MAKING 100 % OF MY PAYMENT, THEN THEY STOP ME FROM PAYING THIS CAME FROM A MANAGER IN WHOM HAD SAID I WASNT ON THE ACCOUNT. I TOLD HIM I WAS .. HE REFUSED MY PAYMENT. I SENT IN ALL MY DOCUMENTATION 4 TIMES MYSELF. WHILE STILL BEING REFUSED. I GOT THE HOUSING COUNSIL INVOLVED. THEY SENT THE INFORMATION. ALONG WITH MY PROPERTY TAX AND HOME OWNERS INSURANCE WHICH I WAS MAKING THE PAYMENTS MYSELF . ONE MONTH AFTER THAT , THEY TRIED TO CHARGE ME FOR HOME INSURANCE WHICH I HAD SENT 5 TIMES AT THIS POINT ON TOP OF THAT MY INSURANCE HAD SENT THEM ALL THE COPIES AND DOCUMENTS . STILL NOT ABLE TO MAKE PAYMENTS ON MY MORTGAGE NOW I HAVE LAWYER AND CONSUMER FINANCIAL INVOLVED OUT OF WASHINGTON D.C. ANYONE MAKING COMPLAINTS AGAINST RUSHMORE. SHOULD GO THROUGH CONSUMER FINANCIAL ADVISED THROUGH MY SENTOR IN MY STATE.

I didn't think a financial institution could be this bad...

I can't imagine a more horrible experience than using Rushmore Loan Management Services. My HELOC was transferred to them, I subsequently used my HELOC balance through Rushmore, and then started paying off in sizeable amounts. One month's payment was late by several weeks, due to my not knowing payment wasn't scheduled in their system. Because of the lateness, they suspended my ability to use the account for A YEAR! They said they sent me a letter, but I don't recall ever seeing. I went to use the funds again recently to transfer money to my primary bank and the check bounced due to the account suspension, with my primary bank threatening to close my account over the bounced check. The check had already cleared my bank and I moved some funds around, which created the need to move funds from elsewhere before I was in a major jam. Their website is horrible, they have no ability to transfer funds through their online portal (only by check), and they overdrew on my payments and had to refund me a significant amount. DO NOT USE THIS INSTITUTION!