179 inquiries | Burglar Alarms and Monitoring Systems
(951) 689-0599
http://www.safe-tsecurity.com
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Company Rating
AAA
Customer Reviews
based on 1 review.
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Safe-T Security fails to program alarm correctly and refuses to discuss concerns
After multiple technician visits to my home, my NX-8 alarm system, purchased through Safe-T Security has still not been programmed correctly causing false alarms, inability to arm through Alarm.com, multiple police dispatches, and incorrect naming of devices. I have spent more than 80 hours of time attempting to resolve alarm programming issues caused by Safe-T Security. Through Simon (Safe-T Security Customer Service), I requested Debra (Manager) call me back to discuss these issues. Debra did not call me back. I emailed Mike (Vice President of Sales) and he wrote: "Debra has informed me that you are requesting compensation and a way to talk to our owner. Neither of these options are possible." and "Our owner is aware of the situation but will not get involved." As the management of Safe-T Security has been unwilling to discuss these issues with me, I sent a 31 day notice of cancellation. My cancellation notice and explicit verification that the Alarm.com module should be released on the same date/time, was emailed to Safe-TSecurity office on 2/29/2016 at 2:43 PM (31 days prior to cancellation) and confirmed as received on 3/1/2016 at 9:46 AM (30 days prior to cancellation). On 3/23/2016, I sent a follow-up email asking for a secondary confirmation that the Alarm.com module would be released on 3/30/2016 at 11:59pm. I wrote, "Also, I would like written confirmation the alarm.com module will be released on the cancellation date even though the final payment may not yet be received by safe-T security." On 3/24/2016 at 4:28pm, Customer Service wrote "As per our previous email , once the cancellation has been processed on the date you requested you will receive a confirmation as well as any invoices due on the account. The alarm.com module will be released once cancellation is complete." AT NO TIME did Safe-TSecurity advise there would delays in releasing the Alarm.com module, had this been communicated, I would have changed the date of cancellation to absolutely ensure the Alarm.com module was available for reactivation. This unnecessary delay, entirely caused by Safe-TSecurity, has cost me more than $300.00 in service technician fees and additional time off of work.
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Company Info
Safe-T Security Services, Inc. has been in business since 2005, providing a variety of security solution services.
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Licensing
CA Bureau of Security & Investigative Svcs.
Verified License
License Number: 6160 Status: Active
In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.) These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.For businesses outside of California, please check with the agency that regulates this industry.
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