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Sapphire Timeshare Cancellation LLC

 Member | 1,302 inquiries |
Time Shares

801 North Magnolia Ave Suite 101
Orlando, FL 32803
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(407) 362-7859


10:00 am to 7:00 pm (EST) Monday through Friday

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Customer Reviews

based on 24 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information


Proud member since 11/07/2019
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 6/10/2020

Very professional, no hidden costs and they did what they said they would do.

I contacted Sapphire Timeshare Cancellation on June 4, 2019 when we realised Diamond Resorts Timeshare had conned us into upgrading out membership when all we wanted to do was sell our timeshare. I also contacted 2-3 other companies but found Sapphire to come across as being most upfront with their information when I spoke with Tom Heehler on the phone. Also Sapphire offered a fixed price that was reasonable to work for us to release us from our Diamond Resorts Timeshare in 12 months time. To assure us that they would have us released within 12 months, Sapphire offered as part of the contract to work for us for an extra 12 months for no further cost if it took longer than 12 months. This really showed me they were upfront and would not come back asking for more money. Tom also made sure that any legitimate timeshare company would send you their contract before you sign up which is what Sapphire does. Then you know exactly what you are signing up for. Once we had decided to go ahead with Sapphire, they were very timely in proceeding and Tom had Mark Anderson then take overour account. Mark is with Credit Management so he then makes sure your credit is protected during the process so Diamond Resorts would not be able to wreck my credit for not paying management and contract fees. This credit protection company is Trade Guardian. He also assured me that they have lawyers on board to take care of any necessary lawyer. So on June 28, 2019 we decided to become clients of Sapphire Timeshare Cancellation so we didn't have to pay any further fees on July 1st. Once we had paid our upfront money and signed our contract with Sapphire Timeshare Cancellation, Jennifer Reno contacted us immediately on June 28th. She then sent us our welcome pack with New Client Orientation, Timeshare Survey and Limited Power of Attorney. All this information is very helpful so you know exactly how things are going to happen. The Timeshare Survey is so important to fill out in detail because this is the information Jennifer uses to be to write letters to your timeshare company on your behalf. It's also important for them to have exact information on how your timeshare company has deceived you which is what gives them the necessary information to release you from your contract. Any emails or phone calls I received from Diamond Resorts I passed on the information right away to Jennifer and she would communicate in writing with Diamond Resorts on our behalf right away. Jennifer always would stay in contact and be open for any questions. She also mentioned Diamond Resorts being a large timeshare company would extend the process as long as possible. I trusted their process and did exactly as they told me. So on May 31, 2020 we were released from our Diamond Resorts. This is 11 months from when Sapphire Timeshare Cancellation started working for us. I would highly recommend Sapphire Timeshare Cancellation if you are looking to get released from a timeshare contract. Sheila

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sapphire Timeshare Cancellation LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We believe all timeshare owners deserve financial freedom and peace of mind. With our team of professional consumer advocates, we guarantee to relieve you of your timeshare obligation safely and permanently, while providing consistent updates.

Primary Contact: Chelsea Wiles (Owner)
Business Started: 5/1/2018
About Sapphire Timeshare Cancellation LLC

At Sapphire we pride ourselves in transparency and assertiveness. We are one of the leading companies that has advanced this timeshare exiting industry to a measurable cancellation process with accountability. Many timeshare related industries are just scams, so we developed an accountable program.
We are the only exit company that is licensed, bonded, and insured in the US. We are located, ironically enough, in the timeshare capital of the world, Orlando, Florida. Our services reach globally. We handle almost all timeshare developers.
We have 5-star reviews on Google and Yelp with zero complaints. We provide consistent updates and have open lines of communication throughout the entire process. Our attorney is one of the highest rate legal teams in Florida, along side a board certified, licensed, bonded and insured credit and risk management firm. All accompanying firms are registered and members of the American Bar Association and Department of Agriculture for Banking and Finance.
We are a family owned, transparent company that believes in defending the timeshare owner against all odds. We are the only firm that has a true credit and risk management program to assist in cleaning up our client's credit to the best possible means.
Our program has developed extensively over the years and is not your traditional timeshare exit program. We build strategic plans for each customer ensuring to maximize the results for a swift cancellation. We use consumer laws, the federal collection act, the fair credit reporting act, and state mandates in your favor to obtain a written, notarized release.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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There are no additional web sites.


Shana Wiles (Timeshare Release Consultant)
Jeffrey Badgley (Attorney)
Jeremiah Smith (Partner)