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Satellite Publishing Group, LLC

321 inquiries |
Magazine Publishers

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1148 Highland Avenue
Manhattan Beach, CA 90266 | Get Directions

(310) 545-5533

http://www.satellitepublishing...

9:00 am - 5:00 pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/11/2013 Terry H.

Pleased the company did what they said. People should take the time to write a good review from time to time.

I recently placed an order with Satellite Publishing and after doing so, I googled the company and saw the complaints on this website. This caused me to worry as I had just given my card over the phone. However, I am pleased that the company did exactly as they stated. They sent me a receipt in the mail and the following month my new magazine started arriving and my expiration on the magazine I renewed changed. It lead me to the conclusion that no one ever writes good things about companies - only the negative is documented. I guess the fact that there are only 16 complaints on this company going back to Feb. 2011 says they must be providing a pretty good service the majority of the time, right. I will order from this company again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Satellite Publishing Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Satellite Publishing has the largest selection of titles from which to choose from. With more than 30 categories, Satellite features approx. 700 magazines.Their catalog provides the title name, number of issues in a year, and the prices.

Primary Contact:	Michelle Klutka (Owner)
Business Started:	12/21/2010
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

SPG

Websites:
There are no additional web sites.

Contacts:

Tanis Hazlett (Account Manager)

Addresses:

2122 South El Camion Real, Suite 202, Oceanside, CA, 92054

27630 Commerce Center Drive Suite B, Temecula, CA, 92590

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